Refund & Cancellation Policy

Template notice: Adapt this policy to your real jurisdiction, payment flow and consumer-law obligations before launch.

1. Guest Cancellations

Sample flexible policy: a full refund is available if the guest cancels within 24 hours of booking and check-in is at least 7 days away. Outside that window, the refund depends on the cancellation policy displayed for the property.

2. Property-Specific Terms

Each listing may use a different cancellation window. The terms displayed on the listing and final booking-review screen apply to the booking.

3. Refund Processing

Approved refunds should be returned to the original payment method where possible. Processing time depends on the payment provider and receiving bank.

4. Host Cancellations

If a host cancels a confirmed stay, guests should receive a refund of amounts paid for the cancelled booking, subject to lawful deductions and applicable terms.

5. No-Shows and Early Departures

No-show and early-departure refunds depend on the property policy and applicable law. Unused nights may be non-refundable unless otherwise stated.

6. Exceptional Circumstances

The platform may consider special refunds or credits for property unavailability, government restrictions, natural disasters or similar events where required by law or platform policy.

7. Cancellation Requests

Guests should cancel through their account or contact support with the booking reference. Cancellation becomes effective when recorded by the platform.